All items purchased from The Nude Studio are non exchangeable / refundable. This is due to health, hygiene and safety reasons. We will only accept returns / exchange for faulty and/or wrong item delivered.
In the event that you received an incorrect item, kindly contact us via an email; firstname.lastname@example.org, with a clear photo of the wrong item received, along with your name and order number. We'll get in touch to have the item retrieved and replaced.
It will take 2-5 business days to process the retrieval and replacement.
All incorrect items must be returned in their original condition, i.e. unwashed, unworn and unaltered, with original packaging. An inspection will be done on the returned item(s) before any replacement is processed. Items that do not meet the conditions stated above will not be exchanged and any cost of redelivery will be borne by the buyer.
In the event that you require alteration of item after receiving, kindly contact us via an email; email@example.com, along with your name, order number and indicate the part / length to be altered to.
Any cost of redelivery, rework and materials shall be borne by the buyer. It will take 5-10 working days to process the alteration, depending on the date that the item is received.