Exchange & Return
REPLACEMENT OF FAULTY ITEM
It will take 2-5 business days to process the replacement.
Item(s) that are damaged by the buyer will not be accepted and a top-up payment for rework and shipping will be required.
WRONG ITEM RECEIVED
It will take 2-5 business days to process the retrieval and replacement.
All incorrect items must be returned in their original condition, i.e. unwashed, unworn and unaltered, with original packaging. An inspection will be done on the returned item(s) before any replacement is processed. Items that do not meet the conditions stated above will not be exchanged and any cost of redelivery will be borne by the buyer.
In the event that you require alteration of item after receiving, kindly contact us via an email; firstname.lastname@example.org, along with your name, order number and indicate the part / length to be altered to.
Any cost of redelivery, rework and materials shall be borne by the buyer. It will take 5-10 working days to process the alteration, depending on the date that the item is received.