Exchange & Return

All items purchased from The Nude Studio are non exchangeable / refundable. This is due to health, hygiene and safety reasons. We will only accept returns / exchange for faulty and/or wrong item delivered.

Each piece of crystal and pearl is made of natural materials, slight cracks or chips, internal fractures are to be expected as they are all natural formation. No two pieces are the same; be it width, length, height, or shape, which makes each piece of jewellery uniquely yours.

As all jewellery are handmade with love, each crystal / pearl will have variances and whimsies in its placement. These are inevitable and will not be considered defects by us.

REPLACEMENT OF FAULTY ITEM

In the event that you received a faulty item, kindly contact us via an email within 7 days of receiving the item; hello@thenudestudio.co, with a clear photo of the defect, along with your name and order number. We'll get in touch to have your item replaced.

It will take 2-5 business days to process the replacement.

Item(s) that are damaged by the buyer will not be accepted and a top-up payment for rework and shipping will be required.

WRONG ITEM RECEIVED

In the event that you received an incorrect item, kindly contact us via an email; hello@thenudestudio.co, with a clear photo of the wrong item received, along with your name and order number. We'll get in touch to have the item retrieved and replaced.

It will take 2-5 business days to process the retrieval and replacement.

All incorrect items must be returned in their original condition, i.e. unwashed, unworn and unaltered, with original packaging. An inspection will be done on the returned item(s) before any replacement is processed. Items that do not meet the conditions stated above will not be exchanged and any cost of redelivery will be borne by the buyer.

ALTERATION

In the event that you require alteration of item after receiving, kindly contact us via an email; hello@thenudestudio.co, along with your name, order number and indicate the part / length to be altered to.

Any cost of redelivery, rework and materials shall be borne by the buyer. It will take 5-10 working days to process the alteration, depending on the date that the item is received.